Shipping & Returns Policies
All deliveries agreed to be posted to you, within the UK, are subject to stock availability and authorisation of your payment.
Due to ongoing COVID-19 restrictions, your purchase will be delivered within 28 days of the purchase. We want to arrange delivery as quickly as possible (our current average delivery time is 5 working days), but due to the ongoing situation we shall endeavour to deliver the Goods you have offered to purchase within 28 days (excluding public holidays) after we receive your request. If there are any delays we will notify you of such delay as soon as possible. If we cannot supply you with the Goods you have ordered within 28 days of the date you sent your offer to purchase the Goods to us, we shall inform you and you shall have the option of either accepting a later delivery date or cancelling the Agreement and accepting a refund of any prepayments.
We can only deliver to addresses within the United Kingdom mainland.
Your order will be delivered to the address which is listed in the "delivery address" section in the online shop.
Retail prices shown exclude UK delivery.
Collection from the Gallery is available on all items sold.
Or if you require UK postage, you can add this at the 'Checkout'. If the item is below 2KG, then a charge of £5 can be added at the checkout. If an item weighs over 2KG (and up to10kg) then a £20 charge can be added at the checkout. For exceptional items, e.g. high value or extremely fragile (over 10kg), we may be required to charge additional charge, or offer collection only. We will inform you of the delivery charge payable by you before your order is accepted by us and we ask you to confirm that you wish to proceed with your order.
Under 2kg, our postage is handled by Royal Mail, and subject to their Terms and Conditions, Items under 2kg in weight are despatched by 'Royal Mail Signed For First Class' We are unable to specify the exact time at which the goods will be delivered to you. Items over 2kg will be sent by Parcelforce or similar type carrier, we will let you know when we send the item(s) out to you though.
If you do not accept delivery of Goods ordered by you within two weeks of our first attempt to deliver the Goods to you, we reserve the right to charge you for any consequential storage costs reasonably incurred by us.
A signature may be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you.
This returns policy does not affect your legal rights
If you believe that the Goods may be faulty, misdescribed, incorrect or damaged on delivery, please contact us by telephone, email, or in writing giving a full account of the alleged defect. If it appears to us from your report that the Goods are defective, we would ask you to send the items back to us in their original packaging and we will reimburse you the cost of the postage.
We reserve the right to inspect the goods and to verify that the Goods are defective and those defects are attributable to the Goods supplied as claimed by you. If it does not appear to us that the Goods returned to us are faulty, incorrect, misdescribed or were damaged on delivery to you, we shall return the Goods to you and you shall be charged for the reasonable cost for return postage and re-delivery. If you do not accept re-delivery of Goods returned to you hereunder, we reserve the right to charge you for any consequential storage costs reasonably incurred by us.
If it appears to us that Goods returned to us are indeed defective, we shall, at your option: - (i) deliver replacement Goods of similar quality and specification (If possible, as due to the unique nature of the items sold, this may not always be possible), free of charge, provided that the Goods have not been modified or subject to misuse or negligence. (iii) arrange for a full refund of any prepayments by crediting your debit or credit card used to make the original payment within 30 days of you giving notice of rejection, provided that the Goods were faulty, misdescribed, incorrect or damaged on delivery and have not been subsequently modified or subject to misuse or negligence. A refund of any monies paid will be made only for the goods made available to us for collection.
We require that all Goods being returned are securely packed and suitably boxed. We recommend that the original packaging is used where possible. We cannot provide additional packaging or boxes for any returning items.